Terms & Conditions
1. Deposit & Session Fee
1.1 A booking fee (£70) has to be paid at the time of the booking and this is non-refundable in any circumstances unless clause 2.5 applies. The booking fee secures the booking for the client. The session will be reserved for 24 hours, after which time it may be offered to someone else if no payment has been made.
1.2 The booking fee covers the time for the session by Alexandra Trifonova Photography.
1.3 Full remaining payment for the session is required at the time of the session.
1.4 No images or prints will be released before full payment is made.
1.5 Deposit and session payment is to be made via Pay Pal, bank transfer or cash, cheques will not be accepted.
2.1 If the client cancels the appointment for any reason, the session fee will be non-refundable.
2.2 Due to unforeseen circumstances, the session may be required to be moved by either Alexandra Trifonova Photography or by the client.
2.3 If the client requires the booking to be moved, Alexandra Trifonova Photography will offer alternative dates available. If the client cannot attend the alternative session dates then the booking will be cancelled and clause 1.1 will apply.
2.4 If Alexandra Trifonova Photography requires the booking to be moved due to reasons other than clause 2.3, alternative dates will be offered. If the client cannot attend the sessions then the booking will be cancelled and the booking fee will be refunded.
2.5 If Alexandra Trifonova Photography fails to appear for the session without giving prior notice, then a full refund will be given to the client.
2.6 If you or your child is ill, please let Alexandra Trifonova Photography know as soon as possible. Clause 2.2 & 2.3 will apply in this instance.
3. During the session
3.1 The session will be carried out at an agreed location.
3.2 Please discuss any requirements prior to the session. If you have an idea of certain types of images required please let Alexandra Trifonova Photography know prior to the session.
3.3 The photographer will position the baby/child in the most suitable position ensuring safety and comfort at all times.
3.4 The photographer will use the best judgement and experience to ensure that all the photographs are of the highest quality.
3.5 If you are unhappy at any time during the session, please let the photographer know as soon as possible so that any issues can be discussed and resolved.
3.6 All necessary steps will be taken to produce high-quality images but in the unfortunate event where the child/children will not settle or refuse to participate, Alexandra Trifonova Photography will not be held responsible should the number of images taken to be reduced or the session has to be cancelled.
3.7 No refund will be offered in the circumstance detailed in 3.6, however, Alexandra Trifonova Photography may be able to offer to reshoot the session at a later date but up to one time. In case the child does not cooperate again clause 1.1 will apply.
3.8 Taking pictures or video with a cell phone or any other devices during the session is strictly prohibited.
4. After the session
4.1 After the session is completed, all the images will be uploaded to an editing software programme held on a password-protected computer. Any images which fall below the standard expected will be deleted securely.
4.2 Edited Images will be available to view online within 4 weeks of the session. Alexandra Trifonova Photography reserves the right to extend this period during the holiday seasons, half-term school breaks or any overbusy period.
4.3 There is no minimum quantity of images for the preview. The number of images will be dependent on the session.
4.4 Not every image is guaranteed to be included in the final album. Images released are at the discretion of the photographer. Alexandra Trifonova Photography does not give all images (including unedited and RAW files) to the client, as they are creative property, and may not adequately represent the work of the photographer.
5. Image Preview
5.1 Images will be able to be previewed in a password protected online gallery. At this point, you should make your photo choices.
5.2 The images are kept in storage for a period of 18 months unless an extension of time has been agreed.
5.3 During the storage period, the images will be available to view at the request of the client. Any request can take up to 7 days.
5.4 Any additional purchases made from archived images will be charged at the current rate at the time of unarchiving.
5.5 Any promotions given at the time of the session will be voided if an unarchive request is made.
5.6 After 18 months, the photos may be deleted securely.
6.1 Alexandra Trifonova Photography retains all copyright to the images taken and hereby grants the Client unlimited but non-exclusive rights to use or reproduce the photographs (digital or prints) for which the client has ordered and paid for (payment must be complete and cleared). Alexandra Trifonova Photography would ask you for the right to use any photographs in any form such as, but not limited to, advertising, marketing and reproduction. You will be asked to sign a statement at the time of your session to grant permission for images to be used in marketing. The wording is as follows:
“Alexandra Trifonova would like to publish photographs taken of you/your child for use in Alexandra Trifonova Photography’s portfolio, social media and website, print and online marketing materials. I hereby release and hold harmless Alexandra Trifonova from any reasonable expectation of privacy or confidentiality associated with the images specified above. I further acknowledge that my participation is voluntary and that I will not receive financial compensation of any type associated with the taking or publication of these photographs or participation in company marketing materials or other Company publications. I acknowledge and agree that the publication of said photos confers no rights of ownership or royalties whatsoever. I hereby release Alexandra Trifonova, its contractors, its employees, and any third parties involved in the creation or publication of marketing materials, from liability for any claims by me or any third party in connection with my participation.”
6.2 Should the client wish that their images are not used as stated in 6.1, the “I don’t agree” option should be marked at the end of the statement.
6.3 No exceptions to the ownership of the copyright will be granted in any circumstances.
6.4 Copying, scanning or screen printing of any images before purchase is strictly forbidden. Any client found to have copied, scanned or screen printed (including ‘screenshot’ on smartphones or tablets) will be invoiced for the cost of the photo or the minimum order value, whichever is highest.
7. Editing Ordering
7.1 Standard editing: This consists of smoothing and adjusting light level, altering colours, extending backgrounds, softening or enhancing, removal single spots, crusty eyes, runny nose. Alexandra Trifonova will never remove anything that should be there, such as a birthmark, freckles, mole, and scar unless asked to do so by the client.
7.2 Advanced editing: Removal of hands, major changes to images such as face-swapping when one or more photos are made into one (usually when more than one person is being photographed). Advanced editing also includes placing the client into another background, known as a composite photo.
7.3 Standard editing will be available at no additional charge to the client at the photographer’s judgement.
7.4 Advanced editing will be carried out where requested by the client but this may incur an additional charge. Any charges will be discussed with the client prior to completion.
7.5 Photos will not be released until any additional charges have been paid for in full.
7.6 Any editing requests will be considered but final editing decisions will be with the photographer.
7.7 Advanced editing can take up to 28 days to complete depending on the complexity of the composite.
7.8 Any physical product ordered will be delivered within 14 working days from the date of payment completed. This time may be extended depending on the time of the year.
7.9 If the client orders digital images, they may have them printed at a location of their choice. A print release statement will be provided with any digital image order stating that the client has reproduction rights to the images.
7.10 All photos are edited on a colour calibrated screen to ensure correct printing colours. Alexandra Trifonova Photography cannot be held responsible for the quality of the product when ordered from a third party direct by the client.
7.11 No additional editing by the client or by a third party instructed by the client is permitted on any image supplied by Alexandra Trifonova Photography.
8. Digital Images
8.1 Digital images are non-refundable under any circumstances
8.2 It is recommended that a laptop or desktop PC is used to download the images. Some handheld devices (smartphones and tablets) may not support the downloading of digital images supplied by Alexandra Trifonova Photography. Alexandra Trifonova Photography will not be held responsible if your device does not support the downloads. Alexandra Trifonova Photography cannot be held responsible for the colours of the photos being substandard on a hand-held device, home or work pc as these may not be colour calibrated.
9.1 Products such as prints, albums, wall art, etc. are not included in the session fee and must be purchased separately.
9.2 The products’ prices are a general guide only and subject to manufacturing and material cost variations which Alexandra Trifonova Photography has no control over. Where a product is included in the agreed package price, the photographer reserves the right to change this product as subject to market availability, to another product of equal value.
9.3 No products will be ordered and released before full payment is made.
9.4 Most products will be ready within 10 days from the order being placed. Some Wall art takes longer to be produced & you will be notified of estimated delivery times when placing your order. All orders presumed to have been received in good condition unless the Client notifies Alexandra Trifonova Photography in writing of any discrepancy or error within 7 days of receipt.
9.5 All products are non-refundable. Orders cannot be cancelled due to the custom nature of the products. Orders are made to the Client’s personal specification, (i.e. image number, print size, frame style, etc.), the Client does not have the right to a “cooling-off period”. By placing an order with Alexandra Trifonova Photography you are committing to buy the ordered products.
10. Seasonal Offers and Promotions
10.1 From time to time Alexandra Trifonova Photography will offer promotions on sessions. Full details of the current promotion will be available on Alexandra Trifonova Photography’s website or upon request.
10.2 Products may be included in the promotion and will only be available for the duration of the promotion.
10.3 Promotions are non-refundable and non-exchangeable.
10.4 If products are offered, these will be detailed in the promotion or offer.
10.5 Discount vouchers and other offers cannot be used in conjunction with seasonal offers and promotions.
11. Gift Vouchers
11.1 Alexandra Trifonova Photography can create personalised vouchers to be purchased or given to regular clients, family or friends.
11.2 The voucher will be valid from the date of cleared payment and will be valid for the period stated on the voucher, unless by prior arrangement.
11.3 A name for the voucher will be required and no voucher will be issued without a name.
11.4 The voucher can either be given in person, emailed or posted to the client.
11.5 The vouchers are non-refundable and non-exchangeable.
11.6 In some cases the vouchers might be transferable only with the agreement of the photographer.
12. Referral Vouchers:
12.1 Each photo session package offered by Alexandra Trifonova Photography includes 5 referral cards for the client to give to friends or relatives.
12.2 The referee receives a 10% discount for each referral used. All 5 referrals used bring the client a 50% discount on any photo session package offered by Alexandra Trifonova Photography.
12.3 The recipient receives a 10% discount on any photo session package offered by Alexandra Trifonova Photography.
12.4 Each recipient is eligible for one referral voucher only. The voucher must be quoted by the time of booking and the referral card should be presented on the day of the session and collected by the photographer.
12.5 The referral discount cannot be used on mini photo sessions, seasonal promotions, other discount vouchers or for purchasing digital images, products and gift vouchers offered by Alexandra Trifonova Photography.
12.6 The referral vouchers are not exchangeable for cash.